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Description
Isto é Design de Serviço na Prática: Como Aplicar o Design de Serviço no Mundo Real: Manual do Praticante (Português) Capa comumO design de servio proporciona um modelo e um conjunto de ferramentas consistentes visando tima experincia do cliente. Este livro faz uma introduo abrangente ao design de servio (e de qualquer produto), descreve as principais atividades, apresenta instrues para o uso das ferramentas e os mtodos mais importantes. Aborda a conduo de workshops, a implementao dos conceitos, o design de servio em organizaes, alm de estudos de caso do mundo inteiro.
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Best in 7 days
Best in 7 days
Best in 7 days
Best in 7 days
4.2 ★★★★★
Based on 765 reviews
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Product Reviews
★★★★★ 5
Great read
Format: Kindle
Another great one word title from Kris Bryant. The characters were heartfelt and sincere. This was an easy read, yet full of emotion and had me rooting for both characters.
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Reviewed in the United States on January 20, 2026
★★★★★ 5
Friends to Lovers
Format: Paperback
Scandalous is one of the best books I've read in a long time It was funny, heartwarming, sexy and fun to read. Cute animals, great story, chemistry and hot sex.
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Reviewed in the United States on December 15, 2025
★★★★★ 4
Cool twin swap story
Format: Paperback
The start of the book is fun with the twin swap between the famous actress Zoey and Amelia running an animal sanctuary. Amelia heads to Vegas pretending to be Zoey at a conference Zoey can audition for a new role. While Amelia is in Vegas, she meets the production assistant Lindsey and chemistry there, but she must back off and pretend to be Zoey. Zoey finally joins Amelia in Vegas, and they can switch back, but the switch is exposed and both Zoey and Lindsey lose their job. Fortunately, Zoey proposes that she and Lindsey visit the farm and help Amelia out, she is struggling with the finances. Obvious for everyone that Amelia and Lindsey are perfect for each other and Lindsey is the perfect fit to help with the farm promotion. The question is whether this is a temporary hook-up or can they find a way to make it work more long term.
I really liked the twin swap in the beginning and would have loved that to drag out a lot longer to see how Amelia and Lindsey struggle to stay off each other. The farm part is cute but not as interesting apart for the bad guy part trying to destroy the idyllic life there. A nice read I can recommend if you want an angst free sweet read.
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Reviewed in the United States on December 10, 2025
★★★★★ 4
Parent trap vibes
Format: Kindle
3 .75⭐️ round up to 4, and 3.5🌶
Ok, so the premise of this book drew me in. Who doesn't love a little twin swapping a la the parent trap? Add in a side of celebrity vs small town cowgirl and you've got the basic concepts here.
The twins Zoey and Amelia couldn't be more opposites. That alone should have been easily discernible. The fact none of Zoey's costars figured it out is crazy, but that just added to the hijinks of the swap.
Lindsay, the poor PA who has to corral the TV stars at the tv con, really didn't understand her sudden attraction to the slightly different Zoey.
The slow burn between Amelia and Lindsay will draw you in. The fallout from the twin swap let's you see what could have happened if Amelia and Lindsay didn't meet under the false pretense.
The escape back to the farm and plot to save the animal rescue let's the slow moving story unfold. One of the small detractions for me was the inability to communicate feelings between the FMCs. they do end up speaking their truth/ feelings but it seemed to drag out a bit too long.
All in all, I enjoyed this story, it easy could be another hallmark holiday movie. If you're looking for that cute animal loving back story this has it in spades. I mean I would help the Mizzou Moos in a New York second.
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Reviewed in the United States on November 16, 2025
★★★★★ 4
Slow-Paced Sapphic Romance
Format: Kindle
Amelia runs a rescue farm for mini-animals - cows, donkeys, Highland cows, and goats. She and the farm are struggling, but agrees to stand-in for her actress twin sister, Zoey, at a conference in Las Vegas because Zoes agrees to pay her what she would be paid and assures her nothing can go wrong since she would be in Vegas the next morning. But of course things do go wrong, very wrong.
Kris Bryant’s latest book moves along at a leisurely pace, but has all the elements her readers expect from her books - well-developed main characters and secondary characters, including the animals on the rescue farm. The storyline is pretty much like all sapphic romances - girl gets girl, girl loses girl, girl gets girl back, and they live happily ever after. However, Bryant has added a few unexpected twists, including a nasty bad guy, that keep the book interesting and doesn’t bog the book down in angst and/boredom.
If you are a fan of Kris Bryant, you will undoubtedly enjoy this book. If this is your book by this author, you will probably want to pick up a few of her earlier books to explore the talents of a gifted author.
My thanks to Bold Stroke Books for an e-ARC.
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Reviewed in the United States on November 11, 2025
